Return & Refund Policy

At Grayson & Hale, we’re committed to providing you with a satisfying shopping experience. If for any reason you're not completely happy with your order, we offer the option to return or exchange items under the following conditions:

🛍️ General Conditions

  • Return Window: You have 14 calendar days from the date of receiving your product to request a return or exchange.

  • Product Condition: Items must be unused, in their original packaging, and in the same condition as when received.

  • Eligible Products: Returns are only accepted for items with manufacturing defects or that do not match your order.

🔄 Return Process

  • Contact Us: Email our customer service team at info@graysonandhale.com with your reason for the return.

  • Instructions: We’ll provide you with the necessary steps to complete your return.

  • Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.

💳 Refunds

  • Inspection: Once your return is received, it will be inspected to verify its condition.

  • Approval: If approved, your refund will be issued to the original payment method used during checkout.

  • Processing Time: The time it takes for the refund to appear in your account may vary depending on your bank.

📦 Exchanges

  • Availability: Exchanges are subject to the availability of the desired item.

  • Price Differences: If the new item has a different price, the amount to be paid or refunded will be adjusted accordingly.

⚠️ Exceptions

  • Sale items or products purchased using discounts are not eligible for return.

  • Personalized or custom-made items are not eligible for return or exchange.

📬 Additional Information

If you have any questions or need further assistance, feel free to contact us at info@graysonandhale.com.
Our team will be happy to help you.