Order & Delivery
Shipping Policy
At Grayson & Hale, we’re committed to giving you an exceptional shopping experience and ensuring your products arrive safely and on time. Below you’ll find our detailed shipping policies:
📦 Order Processing
Processing Time: All orders are processed within 1 to 3 business days after payment has been confirmed.
🚚 Estimated Delivery Times
Domestic Shipping (USA): Once your order has been shipped, the estimated delivery time is 5 to 10 business days.
International Shipping: International orders typically take 7 to 15 business days to arrive, depending on the destination.
Note: These timeframes are estimates and may vary due to factors beyond our control, such as customs inspections or delays by shipping carriers.
📦 Additional Information
Free Shipping: We offer free shipping on all orders above $100 within the United States.
Shipping Carriers: We partner with a variety of trusted local and international shipping providers to ensure optimal coverage and delivery times.
Order Tracking: Once your order has been shipped, you’ll receive an email with a tracking number and carrier information so you can follow your package at any time.
❌ Cancellations
Cancellation Policy: Once an order is placed, it cannot be canceled. If you have any questions or issues, please contact us as soon as possible at 📩 info@graysonandhale.com.
📦 Orders with Multiple Items
Separate Shipments: If your order contains multiple items, they may be shipped separately from different warehouses. Don’t worry if your items arrive in different packages—they’ll all arrive within the estimated delivery window.
🛡️ Priority & Secure Shipping
Priority Shipping Option: We offer a priority shipping service that includes faster
📬 Shipping Address
Customer Responsibility: It is the customer’s responsibility to provide a complete and accurate shipping address. We are not liable for undelivered orders due to incorrect or incomplete information provided at checkout.
📞 Contact Us
If you have any questions, need clarification, or want to follow up on your order, feel free to reach out to us at info@graysonandhale.com.
We're here to help and to ensure you have the best shopping experience possible.